The task of the team leader is to delegate his team, in the most efficient way. He creates work schedules and plans shifts so the clients’ needs are fulfilled.
Delegating tasks and responsibilities
Planning and distributing employee work schedules
Listening to and addressing employee concerns, forwarding to Team Manager as appropriate
Motivate team members
Discover training needs and provide coaching
Listen to team members’ feedback and resolve any issues or conflicts
Proven work experience as a team leader or supervisor (desirable)
Excellent communication skills.
Confidence and skilful negotiating skills.
Strong organizational skills to give the team direction.
German language skills (minimum B2)